Shipping & Delivery
Shipping and Delivery Policy
Order Processing Time:
- Custom or commissioned pieces take varied amounts of time to prepare. The estimated timeline for these will be provided during the order process.
- For completed works, all orders are processed within 3-5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates:
- Shipping charges for your order will be calculated based on your location and the size of the artwork.
- Delivery times vary by destination:
- Domestic Shipping (within the U.S.): Typically 5-10 business days, but there may be circumstances beyond my control that delay delivery.
- International Shipping: 10-21 business days, depending on the destination and customs processing, but there may be circumstances beyond my control that delay delivery.
- Please note that delivery times may be extended during holidays or unforeseen circumstances.
Packaging:
- I take great care to ensure that your artwork arrives in perfect condition. All pieces are securely packaged using high-quality materials to protect against damage during transit.
- Paintings and prints are typically shipped in sturdy, reinforced packaging, while small sculptures are cushioned and boxed for safety.
Shipping Methods:
- I primarily use USPS for shipping as I have a long history of good results with them as a business patron. You will receive a tracking number once your order has been shipped so you can monitor its progress.
- For high-value items, a signature may be required upon delivery to ensure the artwork reaches you safely.
International Shipping:
- I am happy to ship internationally! Please note that buyers are responsible for shipping costs including any customs and import taxes that may apply. I am not responsible for delays due to customs.
Returns and Exchanges:
- I hope you love your artwork! However, if there is an issue with your order, please contact me within 7 days of receiving your item.
- Returns are only accepted for damaged or defective items. In such cases, I will cover the return shipping costs and work with you to resolve the issue, whether through a replacement or a refund.
- Custom or commissioned pieces are non-returnable and non-refundable.
Lost or Damaged Items:
- If your artwork arrives damaged, please contact me immediately with photos of the damage and the packaging. I will work with you to file a claim with the shipping carrier and arrange for a replacement or refund as necessary.
- If your order is lost in transit, I will work with the carrier to locate it. If it cannot be found, I will provide a replacement or refund.
Contact Information:
- For any questions or concerns regarding shipping and delivery, please feel free to contact me at hello@kelliesnider.com. I’m here to help!